The Institute of Public administration presents it’s annual study of the engagement of public sector employees. The “Barometer of engagement” national survey presents an evaluation tool which uses employees’ opinions on key aspects of their administration, including: leadership, teamwork, engagement, self-fulfillment, motivation etc. For the purposes of this study is being used Britain’s model “The Civil Service People Survey”, acclaimed over the last decade.
In 2024, the Institute of Public Administration conducted its sixth annual national survey of civil service employee attitudes, the Engagement Barometer.
The barometer assesses employees' opinions and attitudes towards key aspects of working in government - leadership, teamwork, engagement, satisfaction, motivation, etc. The Civil Service People Survey model, which has become established in the UK over the last decade, was used for the survey.
The survey took place between 10-21 June and 8,799 employees took part - an 11% increase on the previous survey in 2023. This year the IPA compiled 61 individual reports with survey results for individual administrations.
The 2024 results show no change in the Civil Service Employee Engagement Index compared to last year and remains at 71. The indices of factors affecting engagement decrease in 2024 by one unit compared to 2023. The exception is the index of the Remuneration factor, which is 44, i.e. 5 units higher than in 2023. At the same time, 86% of the administration employees surveyed fall into the group of highly engaged and engaged employees, while 13% fall into the group of moderately disengaged and 1% into the group of actively disengaged.
Once again, the factor "Leadership and Change Management" has the strongest impact on engagement in the Bulgarian administration. The Leadership factor index is 69, and is seventeen units higher than the UK administration index, which is 52.
As stated, this factor, along with the 'My Work' and 'Learning and Development' factors, has the greatest impact on employee engagement in the Bulgarian civil service. This year, the 'My Work' index is lower than in the British administration by four units - 74 against 78.
The Learning and Development index is 10 points higher - 66 against 56 but still lower than the UK index - 75 against 83. The latter shows that there is still room for development in the Bulgarian civil service in terms of teamwork and conflict management.
This year the PERMA well-being index of the Bulgarian administration is 75 against 74 of the British one. Compared to last year, the index shows a slight decrease of one unit.
The translation of this document was made by AI enabled technologies - DeepL Translator.
The Engagement Barometer 2023 survey was conducted between June 28 and July 7, 2023, and 7,868 employees participated - a 9% decrease from the previous survey in 2022. This year, IPA compiled 52 individual reports with survey results for individual administrations.
The 2023 results show a decrease in the Civil Service Employee Engagement Index - 71 compared to 73 in 2022. Indices of factors affecting engagement are down in 2023. The exceptions are the Learning and Development and Remuneration factor indices as shown in the table below.
For another year, the 'Leadership and Change Management' factor has the strongest impact on engagement in the Bulgarian administration. The Leadership factor index is 70, and is sixteen units higher than the UK administration index, which is 54.
As stated, this factor, along with the 'My Work' and 'Learning and Development' factors, has the most significant impact on the engagement of Bulgarian civil servants. This year, the index of "My Work" is equal to that of the British administration (75), while the index of "Learning and Development" is 12 points higher - 67 vs. 55. Unfortunately, for yet another year, the index of the "My Team" factor is lower than the British one - 76 against 82. The latter shows that there is still room for development in the Bulgarian civil service in terms of teamwork and conflict management.
In 2023, a brief assessment of subjective well-being, the so-called PERMA index, was included for the second time in the supplementary section of the survey. This section was added to the original The Civil Service People Survey in 2012 at the insistence of the Office for National Statistics, which measures the subjective well-being of Britons. The idea is that when people feel engaged with their work, they feel happier and more satisfied with their lives in general. The index covers 5 different aspects of wellbeing, and its name PERMA is an acronym of the first letters in English of each of the aspects: P (positive emotions) E (engagement) R (interpersonal relationships) M (meaning) and A (fulfilment). The PERMA index is established as a metric in the UK version of the survey and is again part of our research this year.
Engagement Barometer's Results 2023
The translation of this document was made by AI enabled technologies - DeepL Translator.
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This site was created within the project "Working for People" - strengthening the capacity of institutions to meet the challenges of modern public policies, with a contract number for grants BG05SFOP001-2.004-0004-C01 / 23.12.2016. The project is implemented with the financial support of the Operational Program "Good Governance", co-financed by the European Union through the European Social Fund. www.eufunds.bg
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