The 2025 collection of good practices by the Institute of Public Administration contains 24 practices in the field of technological solutions and innovations, as well as in the field of human resource management and social responsibility.
The practices have been developed and implemented by various institutional units of the Bulgarian public administration

*The translation of the issue was carried out using artificial intelligence technologies.

The effective management of human resources in the state administration is an important part of ensuring sustainable development of the country in political, economic, and social terms. A proactive HRM policy requires coordination and commitment at all levels, and applying of modern management standards that meet global processes. It is the basis of quality performance of the assigned tasks, achievement of the strategic and operational goals of the organizations and the provision of quality public services.

Seventh national survey on employee engagement in Bulgarian public administration.

This paper presents the first of its kind national survey that measures the readiness of the public administration in Bulgaria to implement artificial intelligence (AI). The index was developed by the Institute of Public Administration (IPA) to provide an objective basis for assessing, monitoring and planning strategic actions in the field of digital transformation and innovation in the public sector.

Digital assistants are not something mystical or complicated to understand. They are tools with very specific capabilities and limitations. For their successful implementation, it is important to understand that they are assistants designed to solve specific tasks, not one-size-fits-all solutions. They require careful planning and ongoing maintenance, and their success depends on the quality of the information they have. You can read how we did this at the Institute of Public Administration in the post. It shares best practices and lessons learned.

The Mini-handbook offers concise discussion of the state of the art in management in general and public management in particular. A specific feature is the strong emphasis placed on workable practices and actual effect being given to them. The material extends to all the key areas in contemporary management which are capable of being transferred as good management practice, and which it would indeed be worthwhile to bring in.

Сборникът с добри практики в дейността на администрацията за 2023 г.съдържа 42 практики от администрациите в цялата страна в следните категории:

Fifth National Survey on the Attitudes of Civil Servants in Bulgaria's Public Administration.

The translation of this document was made by AI enabled technologies - DeepL Translator .

A collaborative study between institutions responsible with training of public administration personnel analysing challenges of digitalization due to globalization, European and international trends and involving concepts of training in public administration. It emphasizes setting precise objectives, investing in technology and human resources, and fostering international cooperation for improved public services and sustainable development.

In the framework of the project "Digital Transformation in Education - Digital Competence and Learning" an IPA team conducted a research on the digital competence of state administration employees. The main objective was to identify the level of digital competence and to develop a training programme for state employees based on the research.