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On the 12th of april the Institute of public administration is hosting the 8th CAF Users event. It will be held at Boyana residency  and 150 participants from the public sector in Europe that are using CAF model as a quality management tool are expected to take part in the meeting.

The event is part of the calendar of the Bulgarian presidency of the council of EU.

For more information:

Galina Mutafchiyska,

Head of the National CAF resource center, Bulgaria

Mob. 00359 888 978 044

Mail: g.mutafchiyska @



Quality managment with CAF - video animation




Plenary session 1

Involvement of Top Management in the Quality Management Process – Ensuring the Commitment and Buy-in of Decision Makers - Mr Veiko TALI, Secretary-General, Estonian Ministry of Finance


Plenary session 2

The importance of Quality Management in Structural Reforms  - Mr. Daniele Dotto, Head of Unit - Governance and public administration Structural Reform Support Service (European Commission)


Session 1 – Results Orientation

Consortium of the Associated Centre of the UNED (National University of Distance Education) in Tudela. Spain

Regional administration Pazardzhik. Bulgaria 


Session 2 - Citizen/Customer Focus

Agency for Statistics of Bosnia and Herzegovina

The Finnish Heritage Agency


Session 3: Leadership and constancy of purpose

Region of Crete - Greece

Ministry of Education, Science and Sport. Slovenia


Session 4: Management of Processes and facts

Madrid City Council. Spain

The Italian Space Agency. Italy


Session 5: Staff development and involvement

Customs Administration of the Former Yugoslav Republic of Macedonia

Agrupamento de Escolas de Alcanena. Portugal


Session 6: Continuous innovation and improvement

Municipality of Krakow. Poland

Criminal Sanctions Agency in Finland


Session 7: CAF 2020. Learning lab on the content of the guidelines/process CAF implementation

Introduction: National Social Security Institute. Bulgaria


Session 8: Partnerships development

Lebenshilfen Bruck-Kapfenberg, Ennstal, Mürztal, Leoben (LH4 Styria).  Austria

Direzione Didattica Don Milani of Giffoni Valle Piana (Salerno- Campania) and IC GIOVANNI XXIII of Acireale (Catania - Sicily). Italy


Session 9: Social responsibility

Gmina Sekowa. Poland 

Universidade Católica Portuguesa. Portugal 


Session 10: Digitalization

Federal pension service. Belgium

Papageorgiou General Hospital of Thessaloniki. Greece


Session 11: CAF 2020. Learning lab on PEF

Introduction: State Treasury and City of Hyvinkää. Finland

CAF 2020 in perspective - Conclusions of the learning labs on CAF 2020 by EIPA. Mr. Nick THIJS, Mr. Patrick STAES and Mrs. Christiana TURCHETTI